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      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,362 total reviews)
      avatar

      Stuart Machin

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Reviews by job title

      11K reviews
      1.0
      Aug 31, 2022

      If I have known what I know now I would avoid this company

      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to be great place to work. Back when I started. That’s was years ago. Since then just went downhill

      Cons

      No real progression, you can’t go to head office. At all points you trying to leave store they block you, and they actually have said they now have too many people in head office so store colleagues cannot leave and stuck in stores. The pay is never reviewed at store level, you had business reviews which is great, but store is not based on performance at all, yet store manager is apparently exceeding everyone expectations by doing absolutely nothing, walking around store in his phone and not engaging with the team. Bad management in general, commercials or deputy SM don’t even last because they see how bad is this store/business. I could probably write an essay of how bad is it. Don’t know if it’s the store or business in general.

      avatar
      Marks & Spencer Response
      3y
      Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold, so we'll make sure your comments are fed back. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. We'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. We also have a team of Policy Specialists which thoroughly investigate all formal grievances raised. It would be great if you could contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your previous Colleague number, so that they can further look into the issues you've raised. Thank you for bringing these matters to our attention. Marks and Spencer
      2.0
      Aug 23, 2022

      12 years wasted

      Customer advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      20% Employee discount. Employee benefits, including dental plan, salary sacrifice benefits (Cycle 2 Work, Tech4Home). Exclusive M&S credit card rate for employees.

      Cons

      No longer pay bonuses to customer advisors (senior management still receive millions). Staff are seen as a resource, not people. Workload difficult to manage with staff cuts. Pay isn't competitive compared to other retailers anymore. Weekend/late shifts often non-optional (dependent on store hours). Management often put procedure over employees needs (health conditions, changing hours). Few opportunities to progress without 'fitting the mould' (brown nosing, coming in early/staying later than paid for). Difficult to book time off work - holidays ceilings are filled within hours of allocation often.

      avatar
      Marks & Spencer Response
      3y
      Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold, so we'll make sure your comments are fed back. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. As the issues you've raised are serious, we'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. We also have a team of Policy Specialists which thoroughly investigate all formal grievances raised. It would be great if you could contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your previous Colleague number, so that they can further look into the issues you've raised. Thank you for bringing these matters to our attention. Marks and Spencer
      1.0
      Jul 26, 2022

      Company culture was awful

      Merchandising administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large corporation which is renowned worldwide which helps in future employment as you've worked in a recognised brand.

      Cons

      Awful working culture in the mens department. From my experience there was a real break down between all the teams and this resulted in a blame culture that was pretty toxic. The high staff turnover around my level (junior) whilst I was there, showed there was a real problem with workplace culture and didn't insight people to stay on. There wasn't the support or training available for the role either and I was expected to learn on the job - despite being told in interview stages that there was training available. It was much more of a learn on the job role but that may have been because of the team I was in - if there had been more of a mentor in that particular team maybe it would have been a better experience. The whole experience was pretty awful and HR weren't supportive or helpful in addressing any of the issues I faced.

      avatar
      Marks & Spencer Response
      3y
      Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. This doesn’t sound like the way we do things at Marks and Spencer and we'll make sure your comments are fed back. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. We'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. We also have a team of Policy Specialists which thoroughly investigate all formal grievances raised. It would be great if you could contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your previous Colleague number, so that they can further look into the issues you've raised. Thank you for bringing these matters to our attention. Marks and Spencer
      Viewing 97 - 99 of 11,362 Reviews
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      ReviewsMarks & Spencer reviews

      Glassdoor has 12,950 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.