Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,362 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Dec 20, 2021

Do not work here!

Recommend
CEO approval
Business Outlook

Pros

- Made some great friends during my time with the company. - Benefits, such as pension and My Choices, are pretty good. - Company does make an effort to be diverse and inclusive.

Cons

Where do I start... - Management couldn't care less about the staff generally. They always expect extra, nothing is ever enough. You could work all the extra hours in the world, and if you say no just one time, they'll be making you feel awful for it. - Significant lack of staff, yet customer assistants are expected to do more to make up for the lack of staff, no matter what. Managers just sit around and do nothing. - A lack of training is provided to managers, so they have no idea how to create engagement within the team or motivate the team. No idea how to handle difficult situations and no care for work-life balance. - When I left the company, they failed to process my leavers form on time and they had over 2-weeks to do so. This resulted in me having to pay almost £2000 back to the company. - HR is useless. - Company tries to implement so much change and so frequently that there is never time for anything to settle and for anyone to adapt to the changes comfortably. - Poor behaviour from staff is almost never dealt with properly. - There can be a toxic culture within the store, with certain cliques between certain people. - Training provided to new starters is non-existent and then new starters are judged by experienced staff and managers for not knowing how to do things. - Nepotism is rife, managers really do have their favourites. - Company never role-models its values, as much as they try to make it look like they do. - Career development opportunities come to those who suck up to management, and the training of skillsets to help with development is poor, as demonstrated by those who actually progress. - The way some managers speak to and treat staff can be disgusting.

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Marks & Spencer Response
4y
Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. This doesn’t sound like the way we do things at Marks and Spencer, so we'll make sure your comments are fed back. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. As the issues you've raised are serious, we'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. Marks and Spencer
2.0
Nov 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and nice food to eat (you do not get any for free)

Cons

Fake management Do not care about employees, only about the appearance of the company and making money

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Marks & Spencer Response
4y
Hi there, thank you for your review. We’re sorry to hear that you feel you’re not being supported by management, we’d recommend linking in with another Manager or your Big Rep so that you get the support you need in resolving any issues. Marks and Spencer
3.0
Aug 12, 2021

Not awful but definitely not good

Recommend
CEO approval
Business Outlook

Pros

The pay and discount are decent but other than that not much to say in terms of positives to be honest

Cons

Wow, where to begin. First of all i’m a part time employee that was hired when i was 16 and i have been working there for 3 years now. I have a 6 hour contract, as I am in education but there is literally no respect for this. When i was 17, doing 35 hours a week at college, managers would demand I work at least 30+ hours for them a week. If you say no you get bullied and name called by managers and told youre lazy and you need to do it anyway. The sickness policy is disgraceful. Managers think they are so much better than the staff, just two weeks ago i was called stupid, useless and told none of my colleagues liked me and all the managers talk about me behind my back (by a manager). The attitude of the management is so unprofessional. This is a very high pressure job with lots of focus on productivity and customer service, yet you’re never told how to improve, instead youre simply if you don’t improve you’ll lose your job. Working here has really impacted my mental health, and I have had little to no support, one of my managers actually laughed at me when I told them I was being assessed for ADHD. Also when i first started working here, you could be asked to work anywhere from 7am-8:30pm, this has now changed to 4:15am-10:45pm, meaning the reason i joined the job (because i didn’t want the long, late night shifts of pub work) has been eliminated. There is also an expectation that you will do shifts over night during all the holiday seasons, even despite me explaining that my parents are separated and I spend xmas eve with my dad in a different city, i still wasn’t allowed not to participate.

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Marks & Spencer Response
4y
Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you feel. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold, so we'll make sure your comments are fed back. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. As the issues you've raised are serious, we'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. We also have a team of Policy Specialists which thoroughly investigate all formal grievances raised. It would be great if you could contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your Colleague number, so that they can further look into the issues you've raised. Thank you for bringing these matters to our attention. The health and wellbeing of our colleagues has always been our priority at Marks and Spencer. For further support you can call PAM Assist our health and wellbeing partners and professionals in mental health, details of which are on Marks and Spencer world. Marks and Spencer
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