Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,362 total reviews)
      avatar

      Stuart Machin

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Reviews by job title

      11K reviews
      1.0
      Feb 7, 2020

      Amazing brand but unable to change quick enough, is hierarchical and lacks inclusion

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lovely brand and the food products are amazing. Offices in Paddington are lovely.

      Cons

      Very top down decision making and culture. Such a passive aggressive environment and underlying bullying and harassment issues within the senior leadership team. Tried to report it at the highest level and it was brushed under the carpet. Would not recommend if you haven't got buckets of resilience and stamina.

      1.0
      Nov 18, 2019

      Not reccomended

      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discount Close to home Great food Good sales

      Cons

      Half hour unpaid break, takes most of that getting to canteen and back. That is in an 8 hour shift. Poor manners, treated like children. Horrendous absence policies Work boxing day, if your day off falls xmas day, that's all you get. Stressed management, that take it out on staff. You are just a number. Customers still believe still believe it's a great place to work so treat you badly ( although most lovely) Very clicky, if your face doesn't fit you stand no chance. If it does, you can do anything you want.

      2.0
      Nov 11, 2019

      Poor management and bullying

      Customer assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discount. Stocked staff lounge. Some colleagues.

      Cons

      Your breaks are unpaid. 6hr shift = paid for 5hrs 45 minutes. Too many managers. Poor communication. Bullying by poorly trained section coordinators

      Viewing 106 - 108 of 11,362 Reviews
      Related searches: Marks & Spencer jobs | Marks & Spencer salaries | Marks & Spencer benefits | Marks & Spencer interviews
      ReviewsMarks & Spencer reviews

      Glassdoor has 12,950 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.