- Young, part-time staff without fail get lumbered with any shifts the older, more long-term employees don’t want to do, including all weekends and late nights, through-the-night floor moves, and night sale pricing
- very high expectations for staff to be named in positive customer feedback, despite the fact most customers don’t like to complete the feedback forms, and harsh punishment if you don’t receive extremely regular feedback
- no praise or recognition when you do the above
- last-minute shift changes with no notice - you’re expected to somehow find out for yourself
- very little support or involvement from managers
- days off and holiday are never guaranteed, even if you’ve booked them in advance - many times they changed mine without asking or informing me
- impossible to change shifts if you need to, even for extreme circumstances like family emergencies
- impossible to have any kind of work/life balance - they want m&s to come above everything else for you