Pros
1. In current economic climate glad to have a job 2. Staff discount of 20% is good
Cons
1. Management very good at delegating their failures downwards 2. Poorly trained and not very educated management teams 3. Senior staff bully and cajole junior staff into constantly improving productivity with fewer resources 4. No flexibility of working days / hours when family events dictate a need for a short term change 5. Barely any staff on shop floor so when customers do find you they are pressured and fed up 6. Reducing food to customers at a set time of day irritates regular customers as it attracts a certain type of client which the regulars don't feel comfortable with 7. Few staff available to give customers proper M&S levels of service 8. Too many family and friends are employed. Many many managers children work in our store despite their unsuitability. They will be the ones who are rude to customers, talk too much too loudly to each other and are not reprimanded for it 9. Above point leads to demonstrable favouritism amongst managers and section coordinators towards these people 10. Only permitted to have one person on annual leave at a time and holiday has to be booked ... wait for it ... almost two years in advance! 11. Staff not permitted to swap working days if not in the working week (Sunday to Saturday) 12. Try to break employment law by saying that you're not permitted to have time off to deal with family emergency and that this will be counted against personal sickness absence 13. Do not recognise union membership readily and are very reluctant to deal with them 14. Force changes on staff with a 'like it or lump it!' attitude constantly loosing experienced staff and knowledge 15. Diluting brand with cheaper ingredients and materials
