Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1295 reviews)); "Friendly staff and was very flexible" ((in 690 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 626 reviews)); "People there are nice and helpful" ((in 598 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 219 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 880 reviews)); "Managers can be rude and not supportive" ((in 575 reviews)); "Hard work and long hours on your feet" ((in 408 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 138 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

3.0

Jun 22, 2026

Friendly colleagues but boring and stressful work

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

You work with friendly people. You get some free food in the canteen. That's about it.

Cons

Boring monotonous work Can be quite Stressful.

Marks & Spencer Response

1w

Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Your store Big Rep is also a great person to link in with to share any feedback you have. Wishing you all the best! - Marks and Spencer.

3.0

Jun 21, 2026

Good co-workers and pay, but micromanagement issues

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good co-workers, decent pay good rotation, good staff discount

Cons

Micro managing managers, monotomous work

Marks & Spencer Response

1w

Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.

5.0

Jun 20, 2026

Good workplace with supportive management

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good place to work, nice management

Cons

There aren’t many cons here

Marks & Spencer Response

1w

Hi there, thank you for taking the time to leave such a fantastic review and for sharing this with the Glassdoor community. Thank you for all the great work that you're doing! - Marks and Spencer

Viewing 25 - 27 of 11,350 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Friendly colleagues but boring and stressful work

Good co-workers and pay, but micromanagement issues

Good workplace with supportive management

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Jobs at Marks & Spencer