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Nuance reviews

4.0

78% would recommend to a friend

(3,203 total reviews)
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Mark Benjamin

88% approve of CEO

68% positive business outlook

Nuance has an employee rating of 4.0 out of 5 stars, based on 3,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nuance employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Apr 20, 2009
Recommend
CEO approval
Business Outlook

Pros

Incredible technology with very little competition in the market place. A strong Middle management that is very concerned with their employees health and well being.

Cons

Unfortunately these same middle managers are hobbled at every step due to senior management policies. Managers seem to have no ability to resolve any issues or concerns, other than to communicate them to higher management. Some issues have been outstanding for many years now due to the inability to gain an answer from upper management. Communication inside as well as between departments is extremely lacking and policies/product offerings that directly affect processes in place are not well communicated. There is to much of a focus on top down management that doesn't allow any room for flexibility. An example is the travel policy is very stringent and for employees who have to travel very often it will greatly affect their quality of life. From the sales perspective Nuance's biggest losses result from an internal contracting process that has caused many customers to walk away from deals that had already received budget approval.

2.0
Feb 28, 2009
Recommend
CEO approval
Business Outlook

Pros

Great products, good benefits, smart motivated employees and huge amounts of potential. This is a company that has the ability to do very well in spite of the poor economy.

Cons

The company is currently very disjointed due to the numerous aqusitions. There is a lot of uneccessary beauracreacy because it seems senior managment feels they must watch everything. I'm guessing that this is because they do not feel they "know" the employees in those companies they have aquired in the same way they know emloyees they have hired and developed themselves. There are many unnecessary policies. Things like travel policies that require employees take flights with numerous stops often arriving extremely late at night. A number of emplyoees have expressed concern for their personal health and safety having to travel under such guidelines. This seems unreasonable all for the sake of a$150.00. Paul Ricci himself must approve each and every new hire even if it is a replacement hire for someone who has resigned. VP's must sign off on any travel that does not meet the stringent travel policies. There are layers of policies and approvals for every little item which does not give the business units much abiity to be creative, proactive or nimble. So many policies are one size fits all with no room for mangement to make adjustements fitting the circumstances. Middle managers are not empowered any more than their staff. This makes them appear to be ineffective and useless. Managers are expected to enforce policies and processes that they had no input to. Managers are not informed of upcomming changes in a manner that allows them to prepare for employee reactions or questions. Because of this communication style the company grapevine runs rampant. As a manger I am constantly questioned about rumors etc. that I have not received information about even though the rumors often turn out to be true. Clearly there are employees who are divulging information before it should be released to front line staff. The company did not give any raises in January which is their normal review and raise cycle. There is no approved budget given to department heads and their managers - this makes it very difficult for the various areas to judge how they are doing and contributes to the high stress level that many have previously commented on.

1.0
Feb 23, 2009
Recommend
CEO approval
Business Outlook

Pros

Nuance pays reasonably well - they have to to in order to keep people working in this environment.

Cons

The environment is toxic. Everywhere you look there is red tape. The HR group seems to run the place but has no idea what is going on. Nothing seems to be able to get done without CEO involvement, and good luck getting on his calendar. The company grows through acquisition but spends no time actually integrating the purchased companies. The acquisitions leads to multiple political camps within the company. Layoffs are a common occurence with this company due to the acquisitions, even in a good economy.

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