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      Paychex

      Engaged Employer

      Paychex Customer Service Representative CSR reviews

      2.8

      34% would recommend to a friend

      (10 total reviews)
      avatar

      John Gibson

      Not enough data to show CEO approval

      4% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      10 reviews
      3.0
      Jul 25, 2023

      Overloaded

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits (great PTO and sick hours, tuition reimbursement, employer contribute to 401k plan, optional HSA, etc). Commission and bonus based on performance.

      Cons

      Managers are unresponsive. There are many people who called off work, so be prepared to take on their work (as well as handling their mess) on top of your daily duties.

      1.0
      Apr 21, 2023

      Run

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      None, a pay check is about it

      Cons

      Busy, unhelpful Sup’s, micro management, rude callers, and no one takes accountability.

      Viewing 4 - 6 of 10 Reviews
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      Paychex reviewsPaychex Customer Service Representative (CSR) reviews

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