Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Paychex

      Engaged Employer

      Paychex Customer Service Representative CSR reviews

      2.8

      34% would recommend to a friend

      (10 total reviews)
      avatar

      John Gibson

      Not enough data to show CEO approval

      4% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      10 reviews
      2.0
      Jul 14, 2022

      Work/life balance company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great asymptomatic conditions, the people you work around are friendly and supportive. The company supports work life balance and is pro LGBTQ+A.

      Cons

      You manage to high of a case load as a client services associate with anywhere from 900 to 1800 business owners handling from 5 to over 100+ employees on your own with little support.

      2.0
      Feb 15, 2022

      Before you buy, look under the hood.

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office environment - currently work from home.

      Cons

      They present as relaxed and casual, but the mentality of leadership is buttoned-down and toe the line. If not, even the smallest of mistakes are noted on performance reviews as if to always have something to strike back with. Teams are superficial and robotic with canned fake enthusiasm.

      Viewing 7 - 9 of 10 Reviews
      Related searches: Paychex Customer Service Representative (CSR) jobs | Paychex salaries | Paychex benefits | Paychex Customer Service Representative (CSR) interviews | Paychex conversations
      Paychex reviewsPaychex Customer Service Representative (CSR) reviews

      Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.