Paychex reviews

3.1

45% would recommend to a friend

(5,995 total reviews)
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John Gibson

47% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 10, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a great company with a lot of potential. They provide opportunities for training and invest in their people. They have average pay with a lot of great benefits.

Cons

No matter how hard you work or how much effort you put in, it doesn’t matter here. It feels like being back in high school it’s a popularity contest. Managers funnel NSS and SOAR referrals to the people they favor. Even if you’re actively working a territory, it won’t make a difference referrals still go to the chosen few. Managers will even manipulate the system to help low performing individuals hit their goals. For context, company rankings show that only about 5% of the entire district consistently hits quota, with just a handful making it to conference. So dream big but not too big. Trust me, you won’t get very far here. And if they try to sell you a dream, remember they’re just looking for another churn and burn employee.

1.0
Feb 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits, mostly work from home

Cons

Unrealistic expectations. They expect the world from you but give you nothing to achieve that. Training process teaches random things you don’t need to know and when it comes time to actually do your job, it’s nothing you’ve learned. Management only cares about you if you are exceeding your quota. it’s like a high school locker room where the managers are talking trash about the reps they dislike to other reps on the team, sooo unprofessional. They changed the commission structure in June 2024 which was essentially a massive pay cut for 99% of the sales reps. There is a reason this company has astronomical turnover. Their pricing is so much higher than other companies which makes it hard to sell, and the constant issues for clients you do bring on due to lack of organization and communication to other departments leads to nonstop complaints. This company is like the blind leading the blind. Everyone I know who works here hates their life and are actively looking for other jobs. This served me nothing other than a mediocre paycheck and a stamp on my resume. Oh! Also there is mandatory overtime with no extra pay, so if you like eating dinner with your family at night & on the weekend, I suggest you apply to a different company.

2.0
Jun 2, 2024

What happened to Paychex?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good health insurance, good training, mostly good peers

Cons

New CEO is terrible. Trying to hide layoffs, moving jobs to India, no more job security. Pay is terrrrrible for the industry.

Viewing 58 - 60 of 5,995 Reviews

Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.