Paychex reviews

At one time not too long ago, Paychex placed a significant value on the role of sales leadership. Unfortunately, in recent years, there has been a significant drop in that perception to the point where very few sales representatives have any interest in pursuing a career in leadership. Worse yet, most of us already in that role have absolutely no interest in the director position above us. The only expectation of us at this time is to sell as much as we can in this month...there is little to any conversation about what opportunities exist in the future. Our unrealistic pursuit of sales growth has devoured some really good people and very strong sales leaders in this company, and many more aren't far behind.

My main issue with the company is pay. Entry level roles pay very low wages. Some of our front line employees like Payroll Specialists don't make enough money considering how much they are responsible for. I am not an entry level employee but I still struggle with pay. If you qualify for a yearly raise don't expect much. You'll be lucky if you get a 3% raise and I mean really lucky. The long term career stability is starting to lose out to my desire to be fairly compensated. It is difficult to attract and retain top talent when people can make more money doing way less work. There are too many overworked front line employees. Whether it's a Payroll Specialist handling too many client accounts or a call center working mandatory overtime for two weeks straight. There needs to be more resources given to these teams. Some of our departments consistently have high hold times in their call centers. This is not created an ideal environment for employees or clients.