Philips Field Service Engineer reviews

Philips has poor operations, engineering, and accounting practices that undergo constant revision with little benefit at the customer level. Sense and Simplicity is a cruelly humorous slogan to most employees because it is in stark contrast to the way the business is actually run. I agree with another assessment on this site of Philips being a financial conduit to the motherland. That best explains many of the operations. Currently undergoing a sea change of the field operations, yet is reticent to adequately notify, train, and deploy these changes. This has lead, among other things. to a perception of a disingenuous upper management. Most of the new initiatives (additional nonproductive tasks) are being driven through the Customer Care Team channel, which is essentially a peer group. This seems highly inappropriate as it seems, once again, that management is abdicating the dirty work of their requisite function to the employees themselves.

Company is run to attain revenue, period, in total disregard to ethics. Customer service or the customer is always right scenario is not on radar. This company’s upper to middle management is run from a financial mentality with lack of any real technical backround. Problem solving is done via the GE Six Sigma approach. Meaning you need a committee to be formed to find a common sense approach. This company is very good at spending hundreds, but with look to save pennies on a dollar transaction. Very difficult organization to work. A company full of BIG problems leading to continual delegation and essentially unanswered questions. Mostly EX-GE retreads managing this organization.