ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jun 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Get to work with cutting edge tech. I loved working with the Mac ecosystem here.

Cons

Management plays favorites and if they don't "like" you will find a way to eliminate you. Upper management lives in the "crystal castle" making decisions about things they know nothing about. The boots on the ground techs know what's going on but aren't listened to at all.

1.0
Jan 28, 2015

DANGER DANGER

Recommend
CEO approval
Business Outlook

Pros

Nice MACBOOK and free snacks. They do have a generous PTO policy if you are lucky enough to take time off. Nice modern offices. Also most of the positive reviews are fake they ask everyone on their first day to write one so of course you will say nice things and the other reviews are by the recruiting team.

Cons

Stress, drama, political, games, lack of culture, MAJOR lack of process. HR, not sure we even have HR just a bunch of recruiters. Seriously, this place is a complete and utter nightmare, there is no process for firing people its all by the seat of your pants and happens regularly. Save yourself from the biggest mistake of your life. Massive amounts of managers/directors and such, all clueless and making life miserable for everyone who actually knows whats going on. Keeps getting worse. Lots of people leaving, revolving door.

2.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Overwhelmingly the greatest people you will ever work with - smart, hard working, and kind to each other Whatever experience you want to grow professionally, you will find it here CEO Bill McDermott is inspiring everytime he talks - he is a true visionary and the company is fortunate to have him

Cons

Most processes (ironically) are still very manual. As the company grows and changes, the tools and technology aren't updated leaving teams with unmanageable amounts of manual work. This is raised as biggest issue every year in employee feedback surveys, but nothing ever improves, just more manual work to compensate for bad tools and processes Lots of pressure from leaders to deliver results, but no direction or support to improve - they promise it, then back out when it's time to deliver on their promises - yet they still expect perfect execution from their teams Most teams are completely burned out - unrealistic expectations and demands without support. No time to do anything but work - no time for learning, career development, or even vacation (time off = work builds up, so you either work while on vacation and/ or work even more hours when you're back just to get caught up)

Viewing 28 - 30 of 5,667 Reviews

Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.