ServiceNow reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my direct team and loved being part of my ERG

Cons

This was the most dysfunctional organization I have ever been a part of. Bill likes to say that the company hires 9s and 10s, but that alleged quality wasn’t reflected almost anywhere. So many employees were obstacles to progress and couldn’t be bothered to do any extra cross-functional or collaborative work. The HR processes and systems were sloppy and lacked rigor. A lot of folks also claimed to care about things like DEI or internal mobility, but never wanted to do any real work to make improvements. There’s also a pretty big lack of accountability for a lot of teams and a lot pressure and responsibility put on a few. The company is also kind of fooling itself on who they think their competitors are or how good the company benefits are. And they’re trying to be on their high horse about no layoffs when they’re just cutting people via re-orgs. Also, if you’re a POC (especially Black or Latinx), think twice about working here. You will not have the same kind of success or ability to move up the ranks. And if you leave, no one will do any real investigating to find out why and make improvements.

1.0
Mar 28, 2019

Stay Hungry Stay Political

Recommend
CEO approval
Business Outlook

Pros

- Stocks (if you can get em vested) - If your lucky enough to get into a non-political team then you'll be safe for the time being.

Cons

- Very poisonous environment especially in IT - Unethical gossip and rumor spreading - Very Political unnecessarily - Let go amazingly talented people for no good reason. - Today you might have a job, tomorrow you never know.

1.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

I wish I had anything good to say.

Cons

Immaturity, Lack of professionalism, Promotions without merit, Cronyism ...says it all about Kirkland office. Sincere advice stay away unless you have no other job offer. Performance reviews are not documented, no review to begin with. Having said that an employee's bonus and growth is at the mercy of his/her manager. Hard work, performance and deliverables won't work here. Cloud Infra org was once an inspiring, motivating and rewarding environment when it was lead by Sridhar Chandrashekar (also former VP/GM of Cloud Infra and ITOM). He had a progressive vision, driven and hard working person. Lots was accomplished during his time. Since he left its a obnoxious place to work. Cloud Infra Automation org under the current leadership of a Sr. Director, what you'll experience - no transparency, lack of integrity, a toxic management culture of bullying and harassing. Absolutely demotivating work environment. Do yourself a favor, believe the bad reviews written here, its all true. Trust when some reviewers here have mentioned that the India office guy in the cap, director of cloud infra, is a big jerk. After all complaints his behavior is acceptable by his boss who sits in Kirkland... why because he is a BIGGER JERK and a egocentric fraud.

Viewing 25 - 27 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.