ServiceNow reviews

4.1

80% would recommend to a friend

(5,714 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,714 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jan 12, 2022

Quote "Family" but actions do not measure up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on the management they will treat you well. Also, if you follow the rules you will be fine. We still do not have to go back to the office due to covid, unlike others who are trying to make you go back.

Cons

I did feel discriminated when I was working here for the time. I mean look at the travel policy. People of certain rank gets certain privileges. I mean where is the equality in that and they claim we foster equality and diversity. The policies already embed these things base on your level as opposed to other companies where I worked where everyone gets the same treatment. Not so at ServiceNow. When things. do not follow the rules or processes they punish you pretty hard. In fact, only when you kick and scream do they take you seriously. A lot of times, if you don't escalate they think all is fine. So it takes people to aggressively fight back, and then people who fight back get taken off the project. Also, there are a lot of processes and still doing waterfall instead of Agile in software development. I feel like I haven't learned much the time I have been here. We are also being paid after the covid at the 25% tile compared to our competitors...They did not proactive do anything to raise our compensation, but instead actively hire outside. It is like what the ****

5.0
Sep 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Fantastic company overall. Great Executive leadership, company listens to employee feedback, great culture, good work life balance, great stock!

Cons

Middle Management is laughable at best. There has been very high turn over, and we keep brining people in from a different tech company that just aren't good additions to the team. TONS of org changes constantly. Its a little shaky right now, way more than it was when I joined a few years ago.

1.0
Sep 30, 2021

Stay away

Recommend
CEO approval
Business Outlook

Pros

Nothing was good, people were really stressed due to terrible management.

Cons

They do micromanagement, please stay very far away from them. Awful management, seriously crazy.

Viewing 367 - 369 of 5,714 Reviews

Glassdoor has 6,651 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.