ServiceNow reviews

People are treated as things, metrics, goals, dates, SLA's to be measured. Employees are not cultivated or mentored. There are no programs to ensure employee success and the management team is so pre-occupied with making arbitrary deadlines that they are not really bothered with investing in their people. They lose great talent all the time and they don't even realize what a loss it is to the company to lose its best people. The company needs to reinforce a culture of zero-tolerance for discrimination against women and let everyone understand that being dismissive toward female colleagues and their opinions, making offhanded and demeaning remarks about them in public or behind their backs, systematically over-scrutinizing their work in comparison to their male counterparts, constantly interrupting them in meetings, etc., are still examples of a kind of soft discrimination that should have not be allowed at ServiceNow.

ServiceNow is unorganized, and, ironically, the internal workflows and collaboration efforts are broken. Leadership struggles to prioritize initiatives or connect critical programs, which causes a lot of competing efforts and excessive work with limited resources. This is ever-present across the various sales operations teams, which causes us to underserve the sales org and our customers. Due to this, the culture breeds toxic behavior as people and teams compete with each other to prove they are more important.