ServiceNow reviews

4.1

80% would recommend to a friend

(5,721 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Oct 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Let me think……think…….think…… may be the salary on time. Funny but true that they don’t even think that it is important to reimburse in the same month. I find it extremely difficult to think of good things about this organization, even the internal employee support teams are not helpful.

Cons

The leaders need to be matured (especially the Directors and above). If you do not want to be treated like a doormat and coming from a good product-based company, then just stay away from this company. They will do everything to make your life hell by expecting you to stay active 14 hours a day on weekdays and be active on weekends or even on holidays. The work credits may be stolen or passed to anyone in the US office and employees may keep wondering (just because of some “great” leaders do not even have a clue who does what). The behavior of some newly born leaders is extremely rude towards the team (may be because they are privileged to work from the US office). Team members joins the meetings with sleepy eyes and most people feel like they should walk away (as they are extremely disturbed due to severe work pressure) but ServiceNow follow a carrot and stick policy that hardly employees can ignore. Leaders are very well aware that the feedback during the survey will always be in their favor from the team members for “obvious reasons”, so it is just a show once a year and nothing else.

3.0
Oct 19, 2023
Recommend
CEO approval
Business Outlook

Pros

1. Executive Leadership is bar none. Excellent communication on corporate strategies, goals, competitive positioning, and overall how to achieve goals. 2. Tremendous opportunity in the marketplace based upon leadership's positioning and strong workflow capabilities. 3. Strong customer ecosystem and top SIs/partners are getting more committed in their practices. 4. Good pockets within NOW of qualified pre-sales and sales teams so extensive interviewing is important and beware as org changes yearly so you may end up under a completely different leadership chain.

Cons

1. Poor middle management - many promoted in the org due to time at the org and political ties to leaders from prior jobs (like EMC/Dell, VMWARE). There is a lot of scrutiny on ICs and little engagement and strategy input. 2. Few SCs and AEs know how to sell enterprise platforms or strategic deals, and management expects quarterly results. 3. Value Selling is not fully adapted. Feedback is given by mgmt that the account team should control the direction of the sales cycle with Fortune 500 customers. In reality, Fortune 500 customers require a joint close plan. The key difference is that many middle management have sold commodity products where time is a race to the bottom versus strategic value selling. 4. Poor partner engagement: There is recognition at Exec Leadership they need partners to grow, Middle management encourages using partners for what they can and not abiding by ROE.

3.0
Aug 30, 2023

Feast or Famine

Recommend
CEO approval
Business Outlook

Pros

Passionate customers and high renewal rates across the board. Strong ecosystem to assist with each phase of the sales process. Solid onboarding. Good work / life balance. Great people working here. Brand name recognition. OTE is strong...if you can hit it.

Cons

Having lots of customers inevitably comes with oversaturated accounts. Most organizations aren't leveraging the full (or even half) the capabilities that they've purchased, which makes it difficult to cross sell / upsell. Quotas were high and the metrics behind setting them were flawed. Many 7 / 8 figure deals still being closed, though the big wins are dwarfed by the number of reps who don't have line of sight to hit their quotas based on their account decks / TAMs.

Viewing 421 - 423 of 5,721 Reviews

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