Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,728 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      4.0
      Oct 13, 2025

      Good place

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wlb is good good pay

      Cons

      Growth is slow and outdated tech

      2.0
      Oct 13, 2025

      Best Culture and Average Quality work

      Software engineering director
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) Continuously improving work culture 2) Excellent support for hybrid and remote work 3) Rapid adoption of AI technologies 4) Competitive pay packages

      Cons

      1)Outdated tech stack and lagging behind industry standards in adopting the latest technologies, except for AI-related initiatives. 2) Many tech leaders appear to be marketing consultants rather than true technology experts. 3)Lack of product mindset and a structured process for adopting business requirements into engineering delivery. 4)Commercial products are overpriced and difficult for enterprises to replace. The platform is monolithic and challenging to scale.

      Viewing 469 - 471 of 5,728 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.