ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice Company to work with. A lot to learn at Service Now. Ideal for new beginners/interns. Visa (Indian) workers will get promoted to Managers, even when they cannot spell "San Diego" or "Chicago". Some team members don't work and have fun as they are groomed well by their Managers. A good place to learn "smart grooming"....

Cons

Management 101 - Employer documents PR of every team member. This must help both the employer and employee. But what to do ? The Managers are lazy. Service Now HR does not believe in documenting performance reviews. The management spies on you using their well-fed rookies, security guards/cameras and external agents. Instead, just save time/money and document PR.....

1.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

The only pro that came out of working for ServiceNow is that it gave me a clear understanding of what I don’t want in a company.

Cons

The company is full of directors who only care about their own number and reputation. This comes at the expense of those who work under them. Beyond that quotas are decided based on botched numbers marketing gathers. There were multiple times where team managers have fought for a quota relief because the numbers were not attainable. Additionally the promotion track is not built out. It’s based off of a grade school popularity contest with little having to do with hitting targets/praise received. For example, those who of the same tenure and skill have not been offered the same opportunities. When there is a job open for promotion people are selected to interview instead of it being offered and shared with everyone. The worst thing about this company is the structural organization of the sales department. There are multiple roles that are unnecessary, specifically one that is filled by a big wig who essentially makes a ton by just building his own brand. Even if it means building his brand by helping other companies sales teams. In addition to this the Account Executives you work with lack respect for you as a colleague and even at a humane level. All they care about is the bonus they collect. Don’t get me wrong some care, but majority don’t. They also join in on the grade school popularity contest and pick favorites. Most people are miserable in this role, but only stay in hopes of making big money one day. Once they get there they’ll feed back into it all as an Account Executive. It’s a cycle and they do a good job of keeping it going. Also this company has so many big clients but they don’t care about them, they care about individual checks and the stock growth.

1.0
Aug 31, 2017

Letter to my replacement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

To my replacement,   Hello, as a manager at ServiceNow,  you have stepped in to the easiest job ever. Your boss will do your job for you, such that all you have to do is show up, surf the web all day and wait for your boss to tell you exactly what to do (but don't worry because he will still do it for you so that you don't have to). The most difficult part of your day will be deciding what to have for lunch.   Don't worry about expectations, roles or responsibilities. I have been asking what is expecting of me and what my role and responsibilities are for several months now, and nobody can answer that for me, so I eventually gave up, and now I just hang out and do whatever I feel like, so that is another thing you won't have to deal with.   You also don't need to worry about managing your staff because your boss will do it for you. He will regularly bypass you and contact your staff directly, issue them guidance, assign tasks to them and gather status from them. So, managing people is extremely easy here since it requires no effort on your part, and you'll never know what they are doing anyway since they will communicate directly to your boss instead of you.   And, you will never have to submit any status reports to your executives because your boss will gather his own status by talking directly to your staff, so more time freed up to surf the web or play games or search for other job opportunities.   Worried about how you are going to do strategic planning if you don't know what your staff are doing? Don't worry about it because (yes, you guessed it) your boss will come up with your strategic plan for you, and better yet, he won't tell you what it is.   You know what? On second though, I think I will stay. This is the best scam in the valley. In fact, I bet nobody would notice if I stopped showing up.   Good luck finding some other place to get paid to do nothing

Cons

Zero career development; you have to find a new employer for your career to advance

Viewing 46 - 48 of 5,667 Reviews

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