ServiceNow reviews

4.1

79% would recommend to a friend

(5,728 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Dec 20, 2018

Account Development Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay Company growth Company reputation is top of the industry

Cons

Culture Lack of movement within sales org internally

2.0
Dec 10, 2018

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great products Loyal customer base Smart and loyal employees

Cons

Strategy and values being articulated by senior management not filtering down to the field, all about the numbers Toxic sales environment micro managed by spreadsheets where leaders would rather apportion blame rather that fix the root cause of issues Becoming hugely political and striving to become a large corporation means loss of company identity

1.0
Dec 7, 2018

bait and switch

Recommend
CEO approval
Business Outlook

Pros

ServiceNow has great potential, hard working employees and a strong leadership vision.

Cons

Most of the reviews here are with current employees, so I would take them with a grain of salt. I would only weight the alumni reviews. The middle management (Director level) is abhorrent. Lots is backbiting, and internal politics. They cultures are split between San Diego and Santa Clara and frequently each camp is at odds with each other. Salary’s are good, but don’t expect to get your RSUs, they have a tactics to pressure many employees out before they can vest. It’s common practice to conduct workforce replacement within a 12-18 cycle to reduce operating expenses.

Viewing 5167 - 5169 of 5,728 Reviews

Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.