ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Sep 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Ability to see your vision become a reality, instead of getting stuck in committee at a bigger company. Focus on hard and challenging engineering problems that come with breakneck growth. Enough money to afford to make better decisions. Frank Slootman

Cons

Political, Schizophrenic Execs and Sr. leaders. Longer hours Focus on lowest common denominator (see other reviews of ex-employees), not the brightest stars. Data Domain/EMC good old boys club

5.0
Sep 13, 2013

Best career decision I ever made..

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people.. I love the people at ServiceNow. All walks of life, all cultures... working to do their best and make it happen. Employees are very open with their thoughts and feedback. Our management team encourages speaking your mind and addressing issues head on. We may not like the result but it is critical to success. E-staff drives consistent message and knows how to work together well. Consistent focus on results. Pay for performance.. you get what you put in. Office space in San Diego and Santa Clara are really nice. Equity play is HUGE! Be prepared to work harder than you ever have professionally. And can't be shy about getting your hands dirty.. but the rewards are there. It is awesome to be a part of building such an amazing product, work with amazing customers and peers .. and know you are making your mark in the industry!

Cons

Not everyone adjusts well to change.. and we are changing every day at a rapid clip. Growing fast, not everyone is assimilating their new hires so you can find yourself with extra education to do .. but it pays off.

5.0
Sep 11, 2013
Recommend
CEO approval
Business Outlook

Pros

ServiceNow is in an outstanding position to get its software platform used practically everywhere, dramatically increasing our value. Our founder is still here and is actively contributing to the code base in ways that get thunderous applause in keynotes. Customers are truly jazzed about us. Even if they encounter problems, it is usually a very supporting partnership getting them through those problems. Not antagonistic. They love using our software and keep finding ways to use the platform in other parts of their business once we get a "foot in the door".

Cons

With the recent avalanche of hiring as we grow, it is easy to lose sight of a common goal. An increasing number of locations makes the organization feel disjointed at times, with the impression that everyone isn't always moving in the same direction. No 401k matching...yet!

Viewing 5638 - 5640 of 5,667 Reviews

Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.