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      ServiceNow

      Engaged Employer

      ServiceNow reviews

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      4.1

      81% would recommend to a friend

      (5,667 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Sep 9, 2013

      Employees are deemed throw away, executives only care about one thing...revenue

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, nice location, flexible work schedule

      Cons

      It is a shame that founder Fred Luddy and the board hired in Frank Slootman to run the company. He and his EMC cronies have no long term goals for the company only short term at the expense of all of the hard working employees. It is an atrocity how they treat employees, allowing senior management to pick others to take their falls and firing without any warning. HR is nonexistent and not there for employee support but to carry out the will and whims of the executive team. Backstabbing is rampant among senior executives which trickles down.

      4.0
      Aug 27, 2013

      The company is too corporate and bureaucratic for its size.

      Professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its SaaS platform product is one of the best on the market, it is built on modern technology and very intuitive, qualities that make it fairly easy to sell. The growth of the company is unprecedented.

      Cons

      Management is extremely heavy and US centric which makes its European presence quite difficult. The company is painfully bureaucratic, particularly on the sales / services operations and finance side. The Services organisation has lost the right balance between customer satisfaction and profitability.

      5.0
      Aug 21, 2013

      Very Good Company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is selling an amazing product. They have a good reputation & some extremely satisfied customers because everything the company does is focused on the customers (existing customers are given as much attention as new ones)

      Cons

      The rate of growth is creating some growing pains. Some departments are starting to build out processes that may not necessarily serve us well

      Viewing 5641 - 5643 of 5,667 Reviews
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      Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.