Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 777 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 441 reviews)); "Great people and a lot of learning" ((in 407 reviews)); "Benefits are good and fair" ((in 387 reviews)); "Good pay and worklife balance" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 121 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 28 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Aug 14, 2013

political, cutthroat & exhausting

Senior developer

Recommend

CEO approval

Business Outlook

Pros

good benefits & compensation, nice building.

Cons

Too much focus on pleasing the executives and not the customer. Everyone walks on eggshells. NO work-life balance, constant pushing for more and more work. This place is a revolving door, do not work here if you are looking for longevity or to be valued. Everyone is temporary. The company will be good because customers like the service and the product but employees suffer. Managers are too busy trying to keep their jobs and running around in circles to actually help anyone. Also IT, Travel are getting cheap... Hotel room sharing? Really? NO company Holiday party, it was canceled a couple years ago and now they do some weird hot cocoa event in the lobby during work hours that everyone is too busy to go to anyhow.

3.0

Aug 12, 2013

The cost of success?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great product. Great compensation. The company is growing, and starting to mature...

Cons

Extremely stressful. Absolutely no support, you have to hunt and search for info/support/knowledge. Management is too busy (trying to 'get ahead') to help - any shortcoming is all your own fault. Recently started to feel like the worst parts of highly competitive sales environments - produce or die, post #'s (or high utilization hours) or die...

2.0

Jul 31, 2013

Success comes with too high a price...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great product Loyal customer community Growing partner program Great comp plan

Cons

Little internal communication No real sense of internal community Decisions are made with little to no feedback from field Too much have-nots in sales

Viewing 5644 - 5646 of 5,667 Reviews

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