Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (378) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 802 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 411 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "Good pay and stock options" ((in 270 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 124 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "Quiet layoffs: Both contractors and full" ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,741 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Aug 3, 2021

Great company, but inexperienced management

Director business development

Recommend

CEO approval

Business Outlook

Pros

A really strong CEO and suit of products. The company also does a fantastic job with their Branding and social media engagement. Very high visibility and promise.

Cons

Haphazard with their decision making. Some of their senior managers / executive are very inexperienced in the roles or organisations they have been assigned to lead. This creates a lot of tension as the departments try to mature or innovate.

5.0

Jun 29, 2021

Best career decision ever!

Marketing director

Recommend

CEO approval

Business Outlook

Pros

High growth allows for a lot of testing and learning and experimenting. Lots of growth and development opts.

Cons

Benefits and wellness . High growth, rate of innovation, BU changes is a lot for some people. Not for everyone if you don't like the super fast pace work environments.

2.0

May 13, 2021

No Work Life Balance

Senior marketing operations manager

Recommend

CEO approval

Business Outlook

Pros

Stock Refresh if you perform.

Cons

Politics here is unreal. Tons of leaders brought in with little to no industry experience and bringing in their own people. Very little growth opportunities and no work life balance.

Viewing 646 - 648 of 5,741 Reviews

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ServiceNow

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Reviews by job title

Great company, but inexperienced management

Best career decision ever!

No Work Life Balance

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