ServiceNow reviews

4.0

77% would recommend to a friend

(5,744 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Jun 4, 2020
Recommend
CEO approval
Business Outlook

Pros

ServiceNow has enjoyed great stock appreciation and market share expansion

Cons

My responsibilities, scope and team have expanded more than 3x with no opportunity for advancement

3.0
Feb 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Great Product,Technology, Shares, usually good offices

Cons

Too much internal politics ,especially in mid management level. This makes so many wrong people in the director or manager roles. Sometimes its not your skills that matter in this company. People stick around mainly due to the shares to get vested.

3.0
Aug 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Good salary, benefits and workplace events

Cons

Development and training was not a focus. Rewards were given quarterly which meant that small successes were overlooked and larger projects where more senior engineers were involved were rewarded.

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ServiceNow Response
6y
Thank you for your review. We agree that growth and development is an important part of any opportunity. We have rolled out more development programs, including manager training and leadership training. And, in 2018, we made LinkedIn Learning available to all employees, regardless of location. We're seeing great interest in all of those. Also, we have moved to a twice-yearly assessment and bonus structure, which is in line with our aspiration to build a great, enduring company. We'll continue to invest in technology to help our employees work efficiently and effectively as well.
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Glassdoor has 6,683 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.