ServiceNow reviews

Unfortunately, the cons currently outweigh the pros for me. Old-timers who get promoted to management purely because they're legacy employees does not create a good culture. These managers only care about themselves and managing up. A lot of them claim to not care about titles, but that can't be farther from the truth. The worker bees under the managers are often left to fend for themselves. The sink or swim mentality runs rampant at this company. As a new hire, you are pretty much expected to figure things out for yourself. In fact, management will blatantly say things like, "We are all busy. Try to find the answer yourself before asking questions." There are a lot of frequent policy changes, often which are poorly communicated. Employees receive conflicting or unclear guidance on topics such as sales policy or pricing. The politics here are extremely difficult (refer back to my comment about legacy, non-qualified people in management). There is virtually no work-life balance. You're expected to go above and beyond...and beyond...and beyond. Weekend work is not uncommon. You have to push yourself to limits you didn't even know you had if you want any hope of collecting 100% of your quarterly bonus. What makes it worse is that the quarterly bonuses are totally subjective. There is no company-wide process in regards to how the bonuses are scored and allocated. It's purely based upon how your manager feels about you based on things they hear about you, if they don't bother to regularly come into the office to actually witness your performance. A lot of poor or non existent execution is common as well. The word execution gets thrown around as a buzz word, along with vision and strategy. No one cares about actually executing. We're just trying to make it through, day by day.

Toxic Leadership: Especially the Senior Executives on the Operations Team. Executives don't understand operations, security or data center operations. One Third of the workforce walked out every quarter. Expressing real opinions = termination. Employees focused on politics and backstabbing to survive leadership dysfunction.