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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,668 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Oct 21, 2014

      Hostile Management... Beware there is no process in place for ANYTHING

      Director, program management
      Recommend
      CEO approval
      Business Outlook

      Pros

      free to set your own hours. Free to travel Free to set your project schedule

      Cons

      Company has no idea what they are doing. They assign program managers with no thought to strategy. Program managers are then expected to just magically align with leaders and tell them what is wrong with their area... A recipe for disaster and it always turns into a mess. ServiceNow is held together by its smart development team and great platform.. However internally they are struggling for direction, have no sense of strategy and if you are not in sales or development - you are treated like crap. Good luck on getting your bonus.. Classic bait and switch- they say you can earn a wonderful bonus yet no one does. They fire employees at random with no process or warning. They eliminate entire departments the same way. This is a company run by fear with little regard for humans. Stay away. Or better yet ask for a guarantee on your bonus for the first six months. Forgot to mention bonuses are every quarter- so you are being constantly re-evaluated. you will NEVER EVER get your bonus for the entire. year. Toxic and hostile - stay away. There are plenty of well run companies and this is not one of them.

      5.0
      Aug 11, 2014

      Avoid

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to travel and get Hilton HHonors reward points If you really want to join the development organization then your best bet is to be a developer. Not a good place for product managers at all. QE is a great place if your goal is mediocrity and limited career growth. Managers seem to get fired more frequently then ICs. Choose your VP carefully. Each VP org is vastly different with some much better than others. Try to get to know the organization ahead of time through friends and colleagues. Then hope the horse you're riding on doesn't get sent to the glue factory (your VP doesn't get fired).

      Cons

      No working from home. My manager repeatedly sent out emails to my team to remind us "The ServiceNow development organization doesn't allow for working from home as a common practice. Last minute emergencies exist and will be tolerated." She said if your car is in the shop then rent a car and make sure you're in the office. Picking up relatives or waiting for handyman are not considered legitimate reasons. This may be SOP in San Diego but not in Silicon Valley.

      1.0
      Dec 18, 2019

      Why the glass door average rating is a 3.7!!

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      RSU- if you have 4 year to sit and wait Snacks and perks Very smart individual contributors

      Cons

      Sales leadership is the BIGGEST problem- everything trickles down from there!! They take care of one another and that's it (old Dell/EMC- MEN). The product is world class you don't need these type of people in the organization The CHRO talks the talk but has not improved anything, things have gotten significantly worse. It's starts at the very top. We need new Sales Leadership.I think Bill is great and will offer a fresh perspective.

      Viewing 91 - 93 of 5,668 Reviews
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      Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.