ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Oct 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Platform teams are good. But don't join CLOUD INFRA teams. Decent salary but not at par with Amazon or Microsoft

Cons

Lot of favorism and bullying culture. Only sending his favorites onsite just to roam around other destinations instead of doing any actual work. Director favorites enjoying a lot of flexibility which are not applicable for others especially new joiners. They can come at any time (mostly post lunch), unlimited wfh, standups from home but for others if you are late for standups for even a min then you are ruining team culture. Micromanagement at its peak for new joiners. You can't complain of bad behavior/provoking attitude by his favorites who are not behaving like they own the company. I haven't seen any company where director spends more than 50% of his time gossiping in his room about stock and real estate. You can't survive in this team by doing only work or maintaining professional relationship. You need to constantly praise the director and do boot licking to be able to survive in his team. Hats off to this company for still keeping him. Any other company he would have been fired by now like he got fired in his previous organization.

1.0
Jul 25, 2019

Toxic culture and cronyism is alive and well

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growth and product. RSUs, unlimited PTO, free snacks/drinks

Cons

Expect micromanagement and cronyism; people hired with no experience in their space. Unwarranted promotions and high stress for people who have domain expertise and skills. However don’t expect to be rewarded with promotions for your work. Expect random firings and terrible treatment of you and your work.

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ServiceNow Response
6y
Thank you for sharing. We're glad to hear you appreciate our products and our growth. In the spirit of a growth mindset, we continually look to create great experiences for our employees, customers and partners. Part of our aspiration to become a great, enduring company is ensuring that we have fair, consistent standards for how we drive a performance-based culture. We believe that having regular, performance-based conversations, coupled with growth conversations, where managers coach, develop and talk to their team members, is how we’ll continue to drive continuous improvement, innovation, and grow ourselves and our teams.
Viewing 94 - 96 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.