Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 447 reviews)); "Great people and a lot of flexibility" ((in 403 reviews)); "Benefits are good and fair" ((in 401 reviews)); "good pay and chance to hit target" ((in 251 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Sep 7, 2017

frustrating

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good perks, good benefits, rsu’s and the stock price is rising rapidly. the founder institutionalized a culture where engineers are respected but unfortunately that’s being chipped away since he left.

Cons

non technical managers for engineering teams. managers and tech leads that steal credit for other people’s work. many coworkers that do not produce work or produce work at extremely low quality and leave their messes for someone else to fix. 15 year old codebase which is held together by patch on top of patch on top of patch. no embrace of continuous integration. too many old timers who are afraid that CI and test automation will replace their jobs. lots of politics.

2.0

Aug 25, 2017

An odd place for sure...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In short, customers love the company. The technology is over a decade old, but it addresses a pain point they have. Stock is doing well.

Cons

I can't speak to the new leadership, but the old one was reminiscent of Apple. Controlling and dictatorial. People constantly worried about their job. People disappearing without warning. Not a great place to be if you are looking for peace of mind.

2.0

Apr 27, 2015

Work around the clock, very stressful.

Engagement manager

Recommend

CEO approval

Business Outlook

Pros

Great product, great field-level people, and great product development engineering team. Fred Luddy is still a huge role-model!

Cons

Zero work-life balance. Lack of customer-facing collateral; always have to create new from scratch. Management all brought in from outside - no growth opportunities from field-level employees who KNOW the business first-hand. No consideration for Professional Services employees - managements solution to everything was to throw warm bodies at the problem.

Viewing 217 - 219 of 5,688 Reviews

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