ServiceNow reviews

4.1

81% would recommend to a friend

(5,690 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,690 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Aug 14, 2019
Recommend
CEO approval
Business Outlook

Pros

- 401k match - Great parental benefits - RSU refreshes are great

Cons

State of work at Finance Org is pathetic. We are given no direction and there is no room for growth. Management believes in hiring people rather than promoting from within. Sadly, the quality of work has deteriorated. During every growth conversations with manager, you are promised that you are heading in the right direction and given positive feedback but you are NEVER promoted. There is no transparency or guidance from Finance leaders. It is sad that we hardly even spend time or go out as a team. Lot of silos even within your own team.

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ServiceNow Response
6y
We're sorry to hear this. We have rolled out a formal goal-setting and assessment program, and our expectations are that managers help their teams understand strengths and areas of improvement for their development paths. We would encourage you to reach out to your HRBP. We will also share your feedback with leaders. Thank you.
2.0
Aug 26, 2018

Smoke and Mirrors

Recommend
CEO approval
Business Outlook

Pros

Great stock growth and products outside of ITSM are maturing but not where they need to be to fully compete.

Cons

Core Sales Reps don’t value the PLSM specialty roles. They don’t know how to sell to the business and sell on price verses value. The Sales Leadership in the field also don’t support the PLSM specialty roles. View PLSM as not adding value.

Viewing 229 - 231 of 5,690 Reviews

Glassdoor has 6,626 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.