ServiceNow reviews

4.1

81% would recommend to a friend

(5,700 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work. That's all you will get here.

Cons

1. Outdated or Inefficient Tech Stack: The company's use of a bad tech stack can lead to numerous issues such as slow development cycles, frequent system crashes, and difficulty integrating new technologies. This can hinder productivity, limit innovation, and make it challenging to attract and retain top talent. 2. Lack of Supportive Managers: The absence of supportive managers can have a significant impact on employee morale and professional growth. When managers fail to provide guidance, feedback, or recognition, it can result in demotivated employees, decreased job satisfaction, and hindered career advancement opportunities. 3. Long Working Hours Impacting Mental Health: The company's culture of long working hours can take a toll on employees' mental health. Constantly working overtime can lead to burnout, increased stress levels, and decreased work-life balance. This can negatively affect employee well-being, productivity, and overall job satisfaction. 4. Poor Working Environment: A bad working environment can contribute to a negative workplace experience. Factors such as lack of teamwork, poor communication, office politics, or a toxic work culture can lead to a stressful and unpleasant work environment. This can diminish employee engagement, collaboration, and overall job satisfaction.

2.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay and stock options.

Cons

(Omitting title and location to avoid any possibility of being identified. Listed location is fake.) Toxic and soul-crushing. Stressful and unpredictable hours. Work is often not technically interesting. It’s generally about appeasing the person in a convo with the most political weight. It’s not about problem solving. It’s toxic competition, especially between software engineering teams. It’s all political discourse. If you love cutthroat corporate politics, this is the place for you. If you care more about the people and the work, you will hate it. Extremely sexist. If you are a woman, do not work in engineering at this company. After working here, I 100% see why so many women leave tech. Years ago when I started, I just loved the challenge of the work. I thought as long as I worked hard, I would be ok. I though I might have to work a bit harder as a woman, but “I could handle it.” Thing is, it doesn’t work that way. It’s a no win situation. If you aren’t vocal enough, then you aren’t contributing enough to the direction. If you are professionally vocal, you are a threat. Men get away with wildly hostile behavior. I mean full on screaming. When they do this, they are passionate. I’ve seen it so many times in different scenarios. When women raise a valid concern in a professional way, “they’re causing trouble.” There are frequent reorgs. Every single time, I start at square -5 and my peers start at square 10. Over time, I earn respect, than a reorg happens and I start back all over again. Past accomplishments don’t matter. There’s so much political competition among middle/upper management that leaders undermine other groups to gain more resources. Leaders don’t trust the judgment of their predecessors or peers, so you always have to re-earn their trust. It also causes project ownership chaos because leadership failed to take it into consideration over the many reorgs. You can’t trust what leadership says. They tell you whatever story frames the parts they can’t hide in the best light.

3.0
May 5, 2023
Recommend
CEO approval
Business Outlook

Pros

- probably the best company I have ever worked for; great vibe (until 2019) - young, open, diversified, collaborative - decent product (but with BUTs)

Cons

- between 2019-2022 hired too many higher-ups from Microsoft and fintech; lots of old-fashioned corporate attitudes, conflict seekers, control freaks, bad listeners, and setting back many programs by 6-24 months because they want everything 'agile', including operations, and following every single C-level fad instead of letting people fly - product is java- and javascript-centric; c'mon, it's a dead end, down the line - too big to be acquired, too small to matter long time

Viewing 292 - 294 of 5,700 Reviews

Glassdoor has 6,636 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.