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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,700 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Jul 25, 2022

      Average company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy work for those looking to coast.

      Cons

      Lack of real technology or innovation.

      1.0
      Jun 16, 2022

      Leadership Challenges

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong stock, large company, good perks

      Cons

      Leadership is disgruntled, disorganized, and frustrated. No strong direction - just a lot of rah rah.

      1.0
      Jun 7, 2022

      Well documented processes and policies, reality is different based on the team you join

      Principal product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every HR policy (in theory) is well thought out, and favorable to the employees. Every product development process is extremely well documented and available as a part of a new employee onboarding. Tremendous growth potential with the segment they are in.

      Cons

      It follows a waterfall development methodology and family releases are launched only twice a year. So if you have an agile background, it will feel tough to unlearn agile. "US-centric": All the HR policies are exceptionally well suited for the employees in the US, however, the reality for Indian employees is the opposite. Almost every employee in India complains of long working days, claiming that the issues are passed on to them from their US counterparts. Talent density is concentrated toward core products. Platform and backend teams are full of mediocre leadership who lack vision. Even senior management doesn't care about these teams and they are running on auto pilot. Be sure to speak to the hiring manager and assess them. In my personal case, the hiring manager herself didn't know basic vocabulary (forget about product management) Compensation is inflated with variables and RSUs, which you get only if you complete a certain time frame with the company. If you are someone who wants to learn fast and solve exciting problems, not the right company for you.

      Viewing 295 - 297 of 5,700 Reviews
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      Glassdoor has 6,636 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.