Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (374) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 791 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 432 reviews)); "Great people and product at ServiceNow" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 387 reviews)); "Good pay and stock performance" ((in 254 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 171 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 53 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,703 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Nov 28, 2021

Great product and CEO but beware toxic managers in marketing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great product portfolio and growth potential is off the charts Salary & Benefits are excellent Lots of smart, engaging co-workers

Cons

Know that the culture in marketing is toxic - and it's not due to the pace or amount of work (yes - the pace is fast, but not really different than any growing tech company). The problem is in middle management - leaders who were brought in recently say and do terrible things in the name of 'change'. There are good managers also - so just be careful to really understand if your manager is one of the bad apples who lacks emotional maturity and spends a lot of time micro-managing everyone and everything. If you value some degree of agency and autonomy as a marketer - ask a lot of questions before signing on.

2.0

Sep 6, 2021

Culture and DIBs are a complete smokescreen in the Sales & Pre-Sales organization.

Advisory solution consultant

Recommend

CEO approval

Business Outlook

Pros

Technology is great Company advocates for a better, more diverse world

Cons

Sales only cares about numbers and acts disgustingly against the company culture Leadership turns a blind eye any time problems are raised Managers do not support the culture, pushing their own, old boys’ school “culture” as being more important instead. People who are meant to be managers and leaders are simply fragile bullies, and the organization rewards that. Don’t get sucked into thinking that the ServiceNow culture is present one iota in sales, and don’t think for a second that you will be supported in the organization unless you’re a good old boy.

3.0

Jun 1, 2021

Toxic work environment

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great customer advocacy, good benefits,

Cons

Long working hours, high risk of burnout, difficult to sell the platform, lack of collaboration and team spirit, mid-managers are micro managers, aren't empathetic to a pandemic situation, low scores on EVS and yet they still don't act upon the feedback given. Breeding a toxic culture in Asia.

Viewing 298 - 300 of 5,703 Reviews

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