Pros
Friendly teammates and decent benefits.
Cons
I worked at ServiceTitan as a Product Designer and, unfortunately, it was one of the most discouraging experiences of my career. The company talks a lot about empowerment and collaboration, but in reality, the culture is driven by poor leadership and micromanagement. Many managers seem more focused on maintaining control and optics than on helping their teams succeed. Rather than supporting growth or fostering creativity, leaders often set unrealistic expectations and are quick to assign blame when challenges arise. Feedback tends to flow one way—downward—and it’s rare to see genuine mentorship or recognition of effort. It’s a tough environment if you care about craft, collaboration, or psychological safety. The design work itself had potential, but the lack of trust and empathy from leadership made it difficult to do good work or feel proud of what you shipped.
