Swarovski reviews

3.4

56% would recommend to a friend

(1,943 total reviews)
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Alexis Nasard

68% approve of CEO

48% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,943 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Aug 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Fun times but hard to get into full time position

Cons

worth more than min salary

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Of Course, we are thrilled to hear that your work environment is” Fun”, building a culture of teamwork and connectedness is important to us at Swarovski. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life and we are sorry to hear that you are not happy with the compensation. Here at Swarovski, we strive to remain competitive in our compensation practices and regularly review our pay rates and bonus structure and therefore last year we rolled out a new Retail Employee Bonus Program. This new bonus program was rolled out after much research to enhance our compensation and to foster an environment where teamwork can flourish. The new bonus structure also embraces an omni channel approach to selling as it takes into consideration the success of the entire North America market including our online sales. We are also proud as part of our compensation program to offer a generous merchandise discount, flexibility in scheduling and a full benefits package to all our Full-Time employees and a modified benefit package to our Part-Time employees, including the ability to participate in our 401K. As for your concern “hard to get into full time position”, please note we always look first to promote from within and would suggest you work with your manager on an individual development plan to determine what you need to achieve in order to move into a Full-Time role. Once again thank you for taking the time to leave a review, here at Swarovski. we value feedback both positive and negative and it will be shared with upper management, this kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future with Swarovski.
3.0
Aug 6, 2019

Not that great!!!

Recommend
CEO approval
Business Outlook

Pros

Good Benefits. Good discount on the products.

Cons

No Respect from the Company cooperate!!!

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled when we get positive feedback and are glad that you list “Good Benefits” and the employee discount as Pros in your review. We are however sorry to read that you list as a Con “No Respect from the Company cooperate”. Please note we take feedback from former and current employees seriously and will be sharing your feedback with upper management. In addition this year we have already implemented many changes to improve our communication with the stores, thru enhancements to Coco – our retail communication program, employee townhalls, the role out in our retail stores of GROM (Global Retail Operation Model) to ensure we are providing a standardization of how we communicate and run our stores. As many of these changes come from feedback on store visits, we will also continue to seek feedback from our sales consultants and store management during store visits. Once again, we want to Thank you for your feedback and wish you much success in your continued career with
4.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

The training material and tools available are great. If you enjoy working with people this is a great opportunity. I worked at a location where we got a lot of tourists so talking to them was fun. We were a team of about 8 people we got along great. We had two managers, one of them was absolutely amazing. Employee Discounts PTO Career Advancement

Cons

The pay is low. We first had a great store manager, because of the way she led the team everyone got along and when we didn't she would help solve conflicts but then another manager was introduced and ruined the whole team dynamic. She would start rumors so associates would fight against each other. She would spend most of her time on the back online shopping for personal items during her clock in time, and when an associate would come to the back looking for an item that was an expensive item, so the she could get it ready for the customer, our manager would grab it from the associate, go out and take the sale. Multiple associates complained to our regional manager, and nothing was done about it, all the employees left within 6 months after I left. There is opportunity for advancement, unfortunately, the pay is also very low.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Of Course, we are thrilled to read your list of many “Pros” and that your peers “got along great”, building a culture of teamwork and connectedness is important to us at Swarovski. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life and we are sorry to hear that you felt your new manager negatively impacted your team. Please note your concerns, will be taken seriously and we want to thank you for taking the time to leave a review, here at Swarovski we truly value feedback both positive and negative and want to ensure you it will be shared with upper management as this kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors
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Glassdoor has 2,677 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.