TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Oct 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers, guaranteed hours, nice break room.

Cons

Many employees abuse hard drugs, and management is unimpressive.

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TP Response
8y
We are committed to providing a professional and decent work environment wherein our employees are given constant support while being effective and productive. These are serious allegations and should be addressed properly. Thank you for bringing this to our attention.
1.0
Sep 14, 2017
Recommend
CEO approval
Business Outlook

Pros

5 week training course with knowledgeable trainers.

Cons

You have to hit the "call flow" for every call even though its geared towards retaining customers from cancelling their services. They always change their grading scale and you can lose your job at any minute. Plus you get yelled at and cussed out all day long.

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TP Response
8y
We appreciate your feedback. Consistency is key in following policies and procedures, but at the same time, we make sure that our employees' concerns are being listened to. Kindly contact our WE CARE line at 800-664-9335 or email us at wecare@teleperformance.com so that we can properly document your complaint and conduct an investigation. Thank you.
3.0
Aug 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Overtime pay and bonuses every month

Cons

No part time position available

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TP Response
8y
We always make sure to provide our employees competitive pay and corresponding incentives so that they will be encouraged to work harder. We appreciate your positive feedback and we wish you all the best!
Viewing 1141 - 1143 of 1,208 Reviews

Glassdoor has 100,830 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.