Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13882) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

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TP

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Career opportunities

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

1K reviews

3.0

Aug 29, 2017

Teleperformance

Call center representative

Recommend

CEO approval

Business Outlook

Pros

The company has a very nice atmosphere, everyone is very approachable as far as upper management and they always do their best to make sure that everyone is comfortable and achieving their individual as well as company goals. One of the biggest Pros about Teleperformance is that it is very easy to move up within the company and your supervisor/upper management will definitely assist you.

Cons

As far as Cons, my biggest con would be communication/organization. As with any call center of course things come up unexpectedly, however things are very unorganized at times.

TP Response

Thank you for letting us know about this. Sharing this feedback will help us know what we need to do to further improve our services to our employees.

4.0

Aug 29, 2017

Call Center Agent

Call center representative

Recommend

CEO approval

Business Outlook

Pros

if you are in management you can potentially get decent benefit hours. They have good discounts and are trying to improve their programs. There is a good program for potential growth. Some of the supervisors are great.

Cons

Raises aren't competitive. Benefits needs some work

TP Response

We appreciate your feedback. We aim to provide our employees a good working environment wherein they can easily communicate with management while receiving great perks, benefits and opportunities for career growth. Please share your feedback with us at http://bit.ly/TPHR-form. Thank you and have a great day!

3.0

Aug 28, 2017

TP Boise

Call center representative

Recommend

CEO approval

Business Outlook

Pros

The people and management are great to work with, with normal exceptions. You are always guaranteed 40 hours a week, with part-time options. Pay is great with a recent increase across sites. Overall, it can be a good job to have.

Cons

Health benefits are expensive, and do not cover as much as would be expected. You are much better off looking for private insurance, which should not be the case for a multi-million dollar company. The air quality and the cleanliness of the site can be poor. It is an old building as well, and seems to always have some new issue.

TP Response

Thank you for bringing this to our attention and we would like to apologize that you have to experience such environment. Kindly share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com in order for us to assess it and make improvements.

Viewing 1144 - 1146 of 1,208 Reviews

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