Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,208 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

1K reviews

3.0

Jul 26, 2017

Nice place to work for a short period of time

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

A lot of offer in different projects, able to grow. Free actvities offered by the company outside of work.

Cons

work ambience. A lot of stress. Controled by fear. A lot of rules. Salary very bad.

3.0

Jul 26, 2017

Great way to get to know Lisbon- don't stay too long

Call center agent

Recommend

CEO approval

Business Outlook

Pros

It's great to experience Lisbon, the company home was really nice, low salary but low cost of living. Lots of different cultures at the company, you can learn Portuguese and they organize lots of free events to attend outside of work. Lots of vacation days.

Cons

The company is build for high turnover, support staff is underpaid and overworked. If you want something done you have to be very pro-active and patience & persistance is key. KPI's and Servicelevels are more important than your happiness as an agent, but than that's to be expected at a call center. Longer term it's hard to stay here especially if you are used to an environment with lots of professionals. Lots of teamleaders treat you like a kid, lots of agents behave like kids too. It would help the leaders if they would listen to agents more as they are doing the actual work.

TP Response

8y

We appreciate your candid review and we see to it employees are treated well and given proper compensation while adhering to the company's standards. This is to make sure we attain our goal of providing extraordinary service and support to our customers. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. All the best.

3.0

Jul 16, 2017

good for beginning in new country

Call center agent

Recommend

CEO approval

Business Outlook

Pros

international environment good for immigrants with foreign languages

Cons

low salary no chance for pay rise no bonuses/ benefits dirty offices and toilets

TP Response

8y

Thank you for the positive comments. We aim to provide a positive and diverse working environment wherein all employees are treated equally, provided constant support and given the opportunity maintain a work-life balance. Kindly share your feedback with us at http://bit.ly/TPHR-form. Have an awesome day!

Viewing 1147 - 1149 of 1,208 Reviews

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Nice place to work for a short period of time

Great way to get to know Lisbon- don't stay too long

good for beginning in new country

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