Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

1K reviews

1.0

May 11, 2016

Terrible

Call center agent

Recommend

CEO approval

Business Outlook

Pros

If you want a job with sorta decent pay this has that.

Cons

The supervisors are a joke. The racism (black on white) is awful. But no one takes that serious. The threats aren't taken seriously. It's a terrible job. Never in my life will I recommend anyone go there. I will also make sure to let my friends know of my experience.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

1.0

Mar 25, 2016

Avoid this place at all costs

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and good benefits. 20 word minimum? Sorry, Glassdoor, but that's all I've got. Some of us don't have a lot of good to say about bad employers.

Cons

Management doesn't treat employees like they matter Client doesn't understand/care what agents' jobs are actually like (Client) Computer systems constantly crashing; slow terminals Broken chairs Dirty, dusty call floor that is never cleaned. Restrooms are not cleaned according to schedule, resulting in having to waste time going clear across the building to use the other one. Restroom breaks use up your break time

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

1.0

Mar 15, 2016

Teleperformance Call Centre Agent

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Nothing. The management are the worst I've experienced. The job is terrible. They may as well train monkeys to do the job seen as that's how they treat you. Favouritism plays a large part in this organisation as, if they like you or you suck up to them they'll love you. If not they'll do their best to look into you and actively go out of their way to discipline you and sack you.

Cons

All I can say is that some of the people I worked with were great and I stuck to them as they were probably the least moronic people there. I don't think there is a proper screening process as the majority of people I worked with were mentally weak and some bordered on psychiatric lunacy.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 1168 - 1170 of 1,208 Reviews

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TP Call Representative reviews

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Terrible

Avoid this place at all costs

Teleperformance Call Centre Agent

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