Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,208 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

1K reviews

2.0

Mar 14, 2016

Call Center Person -- AT&T -- "Customer Care Representative"

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Eating snack food and having water at your desk -- you bring your own. Coloring contests - - yes, seriously! A cafeteria with any sort of junk food you can want! Tons of overtime.

Cons

Very cliquey vibe. Employee suggestions seem to not take affect. Pay seems meager. You will regret having this job by month 3. Being treated poorly on a daily basis by managers/supervisors/whateveryoudliketocallthem seems to be considered "normal". Management seems to not take others' lives and emotions into account when placing us robots into our cubicles. YOU will want to slam your head through the computer monitor if you work overtime. While you can have water and snack at your desk, if you have any form of paper--including sketchbooks, money, sticky notes, etc. or any form of pencil, pen, marker, YOU WILL IMMEDIATELY BE FIRED. You MUST get 'wanded' by a security guard about 5 times minimum a day-- like a stranger/criminal out to get the company--that is just to protect the company from identity theft and just doesn't feel very appreciative of employees

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

2.0

Jan 11, 2016

BLEH

Call center agent

Recommend

CEO approval

Business Outlook

Pros

decent pay, that's really it.

Cons

supervisors are rude, security guards are rude and nasty. too cold in building, parking lot is filthy. horrible hours

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

1.0

Dec 16, 2015

Big employee turnover

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Survival money and a place to find a desperate housewife

Cons

Managers, Supervisors and trainers are basically bottom of the barrel cheaply clothed, tattoed, and ear pierced trying to get respect from others. As far as the training is concerned it is rush rush and trying to teach insurance to a group of people. Do not recommend working here.

TP Response

9y

We appreciate your candid review. We are committed to providing our employees sufficient and effective training to attain our goal of providing exceptional service to our customers. We wish you all the best.

Viewing 1171 - 1173 of 1,208 Reviews

Jobs at TP

Healthcare Customer Service Representative - Remote

Vereinigte Staaten von Amerika

View job

Customer Service Representative - Remote

Vereinigte Staaten von Amerika

View job

Healthcare Customer Service Representative - Remote

Remote

View job

Remote --- Customer Service Representative

Remote

View job

Remote Customer Service Representative

Remote

View job

View all Call Representative Jobs

TP

TP Call Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Call Center Person -- AT&T -- "Customer Care Representative"

BLEH

Big employee turnover

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at TP

TP reviews FAQs

Company ratings over time