Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

1K reviews

2.0

Dec 1, 2015

Consumer Lending Aquisition

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Involved in many charity events, Call flow was okay. They had a great mentor who was the best.

Cons

Trainer was very fast and didn't take time for questions. I was sat by a co-worker who was allowed to smoke marijuana at work which impaired my job function

TP Response

7y

Thank you for your review. We commit to ensure that we provide our employees enough trainings, skills and experiences to be able to do their jobs effectively. We are sorry to learn about this and we would like to investigate this further. Kindly contact us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com. Thank you and have a good day!

5.0

Nov 19, 2015

Star

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Teleperformance is the worldwide leading provider of outstanding customer experiences at every single opportunity. We are the worldwide leader in multichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

Cons

if you are a person who doesnt care for social responsibility then dont apply here because this company is Teleperformance works to improve business results and also to support people. We invite friends and families to join us in our efforts to aid those in need through our charitable activities, to protect nature and lessen our impact on the environment, and to commit to human rights, labor, environment and anti-corruption principles.

TP Response

7y

Thank you for your feedback. We ensure to provide the best experience to our employees. The company always make sure we hold events for a chance for everyone to engage with each other and have fun.

1.0

Nov 4, 2015

Company tries hard to be supportive.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. The company is good to work for but you will burn out quickly.

Cons

Constantly being bombarded by rude and angry callers. Being berated and yelled at by bitter angry people who blame you for every problem they have when you have absolutely nothing to do with their problems. When you do everything in your power to bring about a positive resolution they still scream at you. I love the people I work with but absolutely dread going to work.

TP Response

9y

We appreciate your honest feedback. Our aim is to provide our employees a positive experience with us while making sure they follow rules and regulations set by the company. This is to ensure standards are met and excellent customer service is provided. If there are any other issues that need to be addressed, please do let us know by giving us feedback on http://goo.gl/QXXOAh. Thank you.

Viewing 1174 - 1176 of 1,208 Reviews

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Consumer Lending Aquisition

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Company tries hard to be supportive.

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