Is TP a good company to work for as a Chat Support Agent?

Chat Support Agent professionals working at TP have rated their employer with 4.4 out of 5 stars in 139 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Chat Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Chat Support Agent interview questions at TP .

Does TP pay Chat Support Agent employees well?

Chat Support Agent professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 139 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Chat Support Agent salaries at TP.

How happy are Chat Support Agent professionals working at TP?

93% of Chat Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Chat Support Agent professionals have also rated TP with a 4.1 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Chat Support Agent reviews

4.4

93% would recommend to a friend

(139 total reviews)

Jorge Amar

100% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (139 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Chat Support Agent employees have rated TP with 4.4 out of 5 stars, based on 139 company reviews on Glassdoor. This indicates that most Chat Support Agent professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Chat Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

139 reviews

3.0

Jul 4, 2024

Oright

Chat agent

Recommend

CEO approval

Business Outlook

Pros

Wbchat is enjoyable, The people aren't that bad either

Cons

Hot seating issue, carpets smell old. some managers have preferential treatment and bad people skills

TP Response

1y

Thank you for taking the time to review Teleperformance, we appreciate your feedback.

1.0

Jun 25, 2024

Bad management

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good training ground for newbies

Cons

Floating status is pretty common in this company. And they will not explain clearly why they will put you on floating status and reprofile you. When they offer you a new account and you don't accept it, they will take it against you and say some rude, unprofessional words to you like you are the one who owes them something.

5.0

Jun 19, 2024

Review

Chat support agent

Recommend

CEO approval

Business Outlook

Pros

Environment friendly and helpa me build a career

Cons

I wanna raise and have some engaging clubs for us to have some fun and relieve our stress

Viewing 37 - 39 of 139 Reviews

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Oright

Bad management

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