Is TP a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at TP have rated their employer with 3.9 out of 5 stars in 81 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Customer Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13815) , Customer Service Representative (CSR) (5123) , Customer Service Agent (2570) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1102) , Call Center Agent (1067) , Customer Service Associate (925) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1767 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1479 reviews)); "Good environment is good." ((in 1239 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1493 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 364 reviews)); "Poor communication and dropping classes with little notice" ((in 288 reviews))

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TP

TP Inbound Customer Service Representative reviews

3.9

10% would recommend to a friend

(81 total reviews)

Jorge Amar

Not enough data to show CEO approval

15% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.8

Work/Life balance

2.5

Culture & values

2.3

Compensation and benefits

2.2

Career opportunities

1.7

Senior management

Inbound Customer Service Representative employees have rated TP with 3.9 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

81 reviews

2.0

Jul 11, 2018

Inbound

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not much atall . . .

Cons

The staff and the way the company is run

TP Response

Thank you for your feedback. We would like to know more about your experience with us. Kindly share your feedback with us via http://bit.ly/TPHR-Form. Have a good day!

3.0

May 15, 2017

Regarding My Four Months Stay In The Teleperformance

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

In the period of training like product orientation and English communication, you will get familiarized with the American culture. You will learn the abbreviation of the states. And, the way how you communicate with the Americans by calling them their first name. During the product orientation, you would be enhanced to use the apps. So in the on hands training in the production, you would not be disoriented while doing your job.

Cons

On the second product orientation training, it is called the upgrade. In my case is the trainer has strict rules like no notebooks would be used to take down notes. So, there are different types of learner, and different types of adaptation during the training period. So, it is very hard to adjust from that type of situation. So either the trainee would decide to flee or to fight ahead for the success of his career goal.

TP Response

Thank you for the positive feedback. We definitely make sure our employees are trained and equipped with the skills needed for their job so that they could be productive and efficient at work. All the best!

2.0

Jan 17, 2017

Misleading Company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not entirely commission based, hourly rate offered

Cons

Misleading job description, unattainable sales goles

TP Response

We'll be happy to look into this. Job descriptions posted should be accurate to what employees are assigned to. Would you please share your feedback with us at http://goo.gl/QXXOAh. By sharing your feedback, you are helping us ensure issues are properly addressed. Thank you.

Viewing 22 - 24 of 81 Reviews

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TP Inbound Customer Service Representative reviews

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Inbound

Regarding My Four Months Stay In The Teleperformance

Misleading Company

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