TP Member Service Representative reviews

3.9

90% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

74% positive business outlook

Member Service Representative employees have rated TP with 3.9 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Member Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

129 reviews
1.0
Aug 23, 2017
Recommend
CEO approval
Business Outlook

Pros

I have yet to see anything positive about this particular location.

Cons

I just started working for Teleperformance 3 days ago. I've begun to wonder what have I gotten myself into. Let me start from the beginning. When I came to apply with Teleperformance, it turned into an all day endeavor! Yes, I was able to apply and do my interviews all in one day but, they did not communicate that the process took an entire 8 hour day. The process should be more streamlined within recruiting. It should not take an entire day to complete the application and potential hiring process, especially when you are in ramp and do this over and over everyday. By keeping people all day, the message that you are sending to potential employees is that their time is not valuable and that you don't care about any other obligations they may have. To your potential applicants that are 18-30 years old, this may not be a big deal or they may not know any better. However, your applicants that are 30 and above know better. Moving on, I get hired and was given the start date of 08/21. We were told to be at work at 3pm. I arrived at 2:30pm and was met at the door by other new hires siiting outside in the heat becauae recruiting would not let us in the door until 3pm. In what universe is this acceptable? I almost quit right then. Again, very unprofessional! We finally make it to class. All of the training doors have metal detectors on them. You can't have paper or pens. You can't have your wallet/purse. You can't have more than one key. You can't have your cellphone. You must drink out of a clear bottle without a label on it. And you must put all your belongings in a locker that can be and has been broken into by lock picking employees that Teleperformance has hired. The environment feels like a prison. And I feel like I'm waiting to be victimized with my belongings being so far away. I've worked at many places that have strict security but this is just overkill. When you work with ADULTS, all that should be said is, if you do XYZ you will be prosecuted to the fullest extent of the law! Most people don't want to go to jail!

avatar
TP Response
8y
We appreciate your feedback and we see to it to provide a pleasant work environment while practicing professionalism at all times. Kindly contact our WE CARE line at 800-664-9335 or email us at wecare@teleperformance.com so that we can properly document your complaint and conduct an investigation. Thank you.
4.0
Aug 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Its relaxed and easy to grow within company.

Cons

The Benefits provided could be better far as health insurance goes. PTO should be offered after initial hired date.

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TP Response
7y
We appreciate your suggestion. We hope you can share this with us via http://bit.ly/TPHR-Form. Thank you and have a nice day!
5.0
Aug 1, 2017
Recommend
CEO approval
Business Outlook

Pros

growth potential and bonus structure

Cons

morale can be low sometimes

avatar
TP Response
8y
We always make sure to recognize and reward hardworking employees with great incentives and opportunities so that they will be encouraged to work harder. Kindly share your feedback with us at http://bit.ly/TPHR-form. Best regards.
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