TP Member Service Representative reviews

3.9

90% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

74% positive business outlook

Member Service Representative employees have rated TP with 3.9 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Member Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

129 reviews
2.0
Jan 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Managers seemed to really care about you. Fun activities. A lot of training, and training was a fun time.

Cons

Communication was awful. Heard different things from different people constantly. Hired too many too constantly. I understand there's turnover, but there were so many people, I didn't have an actual seat half the time, I had to sit away from my team lead. And then on occasion, it was so hard for me to find a computer, I was late clocking in. Things just weren't well put together when I was there. Got out of training and didn't have a team lead for about a month and a half.

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TP Response
8y
Our goal is to provide our employees a professional work environment wherein standards are followed, great facilities are enjoyed and adequate support is given. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you and best regards.
1.0
Jan 1, 2018
Recommend
CEO approval
Business Outlook

Pros

PAID training; potential to meet - & make an impression on, others (including the client/employer of Teleperformance

Cons

Trainer uses class for "dating potential" - because he spoke of himself (for 1st THREE DAYS of training!), flirted with the females he liked - & ignored the men - & females he didn't like. Then, never taught what was needed - like, navigating the system we use to take calls, & assist callers; SENIOR REPS - actually, trained us.

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TP Response
8y
Thank you for the feedback. We are committed to providing a professional environment wherein employees are equipped with the proper training and skills needed to be able to do their job. We appreciate your candidness and we will make sure to take all these into consideration moving forward.
4.0
Dec 12, 2017
Recommend
CEO approval
Business Outlook

Pros

There was a great and friendly environment. Everyone was kind and respectful with each other as they should have been.

Cons

Sometimes the way people dressed wasn't exactly work appropriate, but other than that I cannot complain too much about teleperformance.

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TP Response
8y
Thank you for sharing your feedback with us. Our goal is to provide a positive environment for our employees and make sure they are enjoying their job while maintaining harmonious relationships with coworkers. Best regards and we wish you success in the future.
Viewing 106 - 108 of 129 Reviews

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