Is TP a good company to work for as a Member Service Representative?

Member Service Representative professionals working at TP have rated their employer with 3.9 out of 5 stars in 129 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Member Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Member Service Representative interview questions at TP .

Does TP pay Member Service Representative employees well?

Member Service Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 129 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Member Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

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TP Member Service Representative reviews

3.9

90% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

74% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

Member Service Representative employees have rated TP with 3.9 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Member Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

129 reviews

2.0

May 21, 2018

Not current military friendly

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Okay pay but not much else.

Cons

This place is like a prison. You cannot have anything there with you besides the shirt on your back. They fight time off for military drills constantly and give incorrect information on how to request off then give attendance points as a result. You have to use your break time for restroom breaks and for company sponsored events. There is also next to no upward mobility unless you are a favorite of the upper management.

TP Response

We are sorry to learn about your personal experience. Rest assured that your review is noted and will re-assess our rules and regulations which will be favorable to our employees. Thank you.

3.0

Apr 13, 2018

Member Service Representative

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Great team members, high demand for employees and low supply

Cons

call center, teleperformance is a third party service provider, makes everything a little harder at work

TP Response

Thank you for taking time to write that review. Our goal is to provide our employees a job that they would love and enjoy so that they will stay with us for a longer period of time. We would appreciate if you can share your feedback with us at http://bit.ly/TPHR-form. All the best!

3.0

Feb 26, 2018

Work environment

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is good, benefits are good, The people you work around are awesome, thy always have some type of event going one

Cons

I guess I was just never a fan of the call center environment, It is very hard to receive time off and you do not get to pick your schedule, it a take what we give you or leave it situation.

TP Response

We appreciate your honest review. We see to it to provide our employees a professional environment wherein company standards are followed, benefits are given and flexible schedules are offered. We're sorry we didn't meet your expectations but we wish you all the best for the future!

Viewing 103 - 105 of 129 Reviews

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TP Member Service Representative reviews

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Not current military friendly

Member Service Representative

Work environment

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