Is TP a good company to work for as a Member Service Representative?

Member Service Representative professionals working at TP have rated their employer with 3.9 out of 5 stars in 129 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Member Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Member Service Representative interview questions at TP .

Does TP pay Member Service Representative employees well?

Member Service Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 129 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Member Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

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TP Member Service Representative reviews

3.9

90% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

74% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

Member Service Representative employees have rated TP with 3.9 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Member Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

129 reviews

5.0

Jun 20, 2018

TP Review

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, great pay, awesome management team, awesome food trucks, paid time off

Cons

no paid holidays, and point system.

TP Response

Thank you for sharing your positive feedback about our company. We always make sure to provide great benefits to all our employees as they deserve it for working. All the best.

5.0

Jun 14, 2018

Teleperformance For Me

Member service representative

Recommend

CEO approval

Business Outlook

Pros

- Brandon Moss is the best supervisor I've ever had, he truly is a people's person and really cares about his team - Melissa is a hardworking and dedicated CCM who has the person personality and will give the shirt off of her back for her employees - Co-workers in deposits are great - Some higher ups are very respectful - ALL MENTORS ARE HELPFUL -ALL TRAINERS FOR DEPOSITS ARE AWESOME

Cons

-The point system is setup badly -Drama -Very Strict

TP Response

Thank you for your review. We are truly sorry to know about experience. We hope you can share this with us via http://bit.ly/TPHR-Form so that we can properly conduct an investigation.

4.0

Jun 14, 2018

Teleperformance Life

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to gain experience in a call center setting and broaden skills. Many opportunities available to move across the company. Flexible scheduling.

Cons

Limited parking convenient to the building

TP Response

We are glad to learn about your experience. We see to it that we have plenty of opportunities for career growth. All the best and have a nice day!

Viewing 100 - 102 of 129 Reviews

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