Is TP a good company to work for as a Customer Service, Call Center?

Customer Service, Call Center professionals working at TP have rated their employer with 4.0 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service, Call Center Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service, Call Center interview questions at TP .

Does TP pay Customer Service, Call Center employees well?

Customer Service, Call Center professionals rate their compensation and benefits at TP with 1.6 out of 5 stars based on 16 anonymously submitted employee reviews. This is 91.5% worse than the company average rating for salary and benefits. Find out more about Customer Service, Call Center salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13821) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (691) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2005 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1801 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1761 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1484 reviews)); "Good environment is good." ((in 1269 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3804 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "Bad managment and supervisor." ((in 507 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 387 reviews))

TP Customer Service, Call Center reviews

Compare reviews

4.0

60% would recommend to a friend

(16 total reviews)

Jorge Amar

Not enough data to show CEO approval

18% positive business outlook

Ratings by category

2.4

Career opportunities

2.1

Culture & values

1.8

Work/Life balance

1.7

Senior management

1.6

Compensation and benefits

Customer Service, Call Center employees have rated TP with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service, Call Center professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service, Call Center professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

3.0

Aug 6, 2016

Valuable experience

Customer service, call center

Recommend

CEO approval

Business Outlook

Pros

Unskilled workers able to learn new transferable customer service skills, which you can take to another job.

Cons

Very low pay for what is expected. No incentives

TP Response

8y

Our goal is to equip our employees with enough knowledge and experience so they can do their job well and be prepared with future career opportunities. Best regards and we wish you success in the future.

3.0

Jan 18, 2016

Environment, Management & Policies

Customer service, call center

Recommend

CEO approval

Business Outlook

Pros

Management and team supervisors are mostly friendly, understanding, want to make our job fun. The trainers are good, with good energy & patience.

Cons

For me, they want too much competition between coworkers, tho not mean spirited, but very pushy to get specific results from every individual. I dislike forced competitions and the way supervisors have to enforce it. This is usual for the industry as a way to improve individual performance & how the company fares with its contractor. (In my case, AT&T wireless phone & connected devices). Additionally, the facility is just marginally kept clean & tidy, it needs more space for employee lockers & walkways, and the break room is less than minimally provided with good quality food options & supplies. One more: computers and chairs for workspaces have too many breakdowns & damage.

TP Response

9y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

5.0

Jan 8, 2016

hours

Call center customer service

Recommend

CEO approval

Business Outlook

Pros

Nice people overall. Very nice atmosphere. Lighting, new paint, carpet and installations. Honor store and nice refrigerators in break room. The microwave is nice to have 2 though 3 would be better so you didn't need to wait so long.

Cons

Because of slow calls from cloud I was sent home only to work on next day off. Hours for lunch break were really bad when you stay at 8am and have lunch after 1:30pm

TP Response

9y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 1 - 3 of 16 Reviews

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TP Customer Service, Call Center reviews

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