Is TP a good company to work for as a Trainer/Client Operations Supervisor?

Trainer/Client Operations Supervisor professionals working at TP have rated their employer with 4.5 out of 5 stars in 533 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Trainer/Client Operations Supervisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Trainer/Client Operations Supervisor interview questions at TP .

Does TP pay Trainer/Client Operations Supervisor employees well?

Trainer/Client Operations Supervisor professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 533 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Trainer/Client Operations Supervisor salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13847) , Customer Service Representative (CSR) (5142) , Customer Service Agent (2585) , Analyst (1525) , Customer Service (1474) , Expert em Interação (1406) , Content Moderator (1239) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (933) , Agent (895) , Team Leader (812) , Executive (778) , Operations Customer Expert 1 (700) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2007 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1778 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1765 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1491 reviews)); "Good environment is good." ((in 1268 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2493 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1489 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 365 reviews)); "Poor communication and dropping classes with little notice" ((in 291 reviews))

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TP Trainer/Client Operations Supervisor reviews

4.5

91% would recommend to a friend

(533 total reviews)

Jorge Amar

73% approve of CEO

89% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Career opportunities

4.5

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.3

Compensation and benefits

Trainer/Client Operations Supervisor employees have rated TP with 4.5 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Trainer/Client Operations Supervisor professionals have an excellent working experience there. TP is rated 21% above average by Trainer/Client Operations Supervisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

533 reviews

3.0

Nov 5, 2017

Great environment, good people

Trainer

Recommend

CEO approval

Business Outlook

Pros

Learn lots of ways to help customers solve problems, lots of management support, lots of training provided... Easy to understand

Cons

Long hours, difficult systems, commission is not always what promised, under appreciated sometimes, but overall a good company to work with

TP Response

Thank you for sharing your feedback. We definitely make sure our employees undergo an extensive but fun training so that they are equipped with the skills needed for their job. All the best!

2.0

Oct 9, 2017

Fun place but pay ain't equal to your job description

Trainer

Recommend

CEO approval

Business Outlook

Pros

- They have a globalize security policy - They have good standards in Coaching and Training Skills - Activities and contests where you can show your talents and passion (eg. writing, painting, photography, dancing etc) - Incentives - Can adjust your schedule if you want (I was a working student here)

Cons

- Pay disputes, like, all the time - Management doesn't listen to you when you know there's something wrong with process - Critical to clients: some KPIs can make supervisors/managers sacrifice the quality of the service - Career opputunities are consistent BUT it has a dash of political bias thing going on, like-- someone who has less experience is promoted and does a terrible job at his post - They a have referral bonuses and cash prizes but it has tax deduction - Low pay; for a huge account, you're paid less and it doesn't increase each year either You deserve better if you're trying to apply here.

TP Response

We appreciate your bringing this to our attention. Rest assured that we do not tolerate these kinds of incidents and we would like to hear more from you. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly. Thank you and best regards.

1.0

Oct 3, 2017

Truthful advice about Teleperformance- Dayton/Shreveport

Trainer

Recommend

CEO approval

Business Outlook

Pros

Had many opportunities to get promoted. Once in a management role, you learn how to problem-solve and think quickly on your feet. The bonus as a manager is significantly larger than agents

Cons

You are constantly being blamed for matter that does have to do with your department

TP Response

We are sorry to hear that you felt that way. We see to it to provide our employees a positive work environment, and make sure they are treated well and listened to. Thank you for your candidness and we wish you all the best!

Viewing 508 - 510 of 533 Reviews

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TP Trainer/Client Operations Supervisor reviews

Ratings by category

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Great environment, good people

Fun place but pay ain't equal to your job description

Truthful advice about Teleperformance- Dayton/Shreveport

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