Is TP a good company to work for as a Trainer/Client Operations Supervisor?

Trainer/Client Operations Supervisor professionals working at TP have rated their employer with 4.5 out of 5 stars in 533 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Trainer/Client Operations Supervisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Trainer/Client Operations Supervisor interview questions at TP .

Does TP pay Trainer/Client Operations Supervisor employees well?

Trainer/Client Operations Supervisor professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 533 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Trainer/Client Operations Supervisor salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13847) , Customer Service Representative (CSR) (5142) , Customer Service Agent (2585) , Analyst (1525) , Customer Service (1474) , Expert em Interação (1406) , Content Moderator (1239) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (933) , Agent (895) , Team Leader (812) , Executive (778) , Operations Customer Expert 1 (700) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1983 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1764 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1496 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3767 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2485 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1501 reviews)); "Bad managment and supervisor." ((in 498 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews))

TP Trainer/Client Operations Supervisor reviews

4.5

91% would recommend to a friend

(533 total reviews)

Jorge Amar

73% approve of CEO

89% positive business outlook

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Trainer/Client Operations Supervisor employees have rated TP with 4.5 out of 5 stars, based on 533 company reviews on Glassdoor. This indicates that most Trainer/Client Operations Supervisor professionals have an excellent working experience there. TP is rated 21% above average by Trainer/Client Operations Supervisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

533 reviews

5.0

Jun 28, 2018

Keurig Grand Rapids - The Place To Work!

Trainer

Recommend

CEO approval

Business Outlook

Pros

Fun work environment where everyone feels valued Those that work hard actually move up in the company - went from QA to Trainer within 6 months Always some kind of fun event at the building. Food events, blood drives and community involvement are part of Teleperformance DNA. Onsite HR is always nice for asking questions, resolving potential issues with pay, etc. and the HR rep is personable CCM and ACCM tend to get bogged down "manager type stuff" on the side, but do try their best to spend time with the agents on the floor to put a face to the name. (Compare that to call centers with hundreds of employees where the CCM is just someone that sits in an office and you never get to meet) Pretty high autonomy to perform your daily tasks and hands-off management style (even for agents) makes it less stressful while letting you do your job.

Cons

Pay is commensurate to the work performed for low/mid-level management employees but frontline agents could stand to make more Benefits package could stand to be more complete- insurance is very costly and provides little benefit. Better to look for co-insurance elsewhere, for example on the Insurance Marketplace

TP Response

7y

Thank you for your great review. Our goal is to provide our employees with a professional and fun environment while being properly compensated. We also make sure to give them activities and events that helps develop their skills and personality. We wish you all the best in your career!

3.0

Jun 14, 2018

Trainer for multiple lines of business

Trainer

Recommend

CEO approval

Business Outlook

Pros

I believe it is a great company to start a professional career in. It has ample amounts of opportunities for growth and professional development.

Cons

The ceiling for growth may be limited. Favoritism is very strong within the workplace. Professionalism isn't thoroughly preached and upheld by leadership, which makes it very hard o uphold a standard. Very unorganized within the front office(recruiting). The pay is slightly under the amount expected for the level of work expected.

TP Response

7y

We would like to assure you that we do not tolerate favoritism in the workplace. Hope you can share this with us via http://bit.ly/TPHR-Form for us to conduct an investigation and take proper action. Thank you.

5.0

Jun 8, 2018

Trainer

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules and options allowed

Cons

Limited growth there is slow progression at this site.

TP Response

7y

Thank you for sharing us how you felt. We always make sure that we provide several growth opportunities for our employees as it is our aim to mold them into successful individuals, however, we would like to apologize that we have failed you.

Viewing 505 - 507 of 533 Reviews

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Keurig Grand Rapids - The Place To Work!

Trainer for multiple lines of business

Trainer

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